Dear customer,
Receiving an Oder from you is something we valuate as sign of trust. From the moment your order is placed, it will be our mission to reward the trust you put into us by being efficient in shipping your product, so you can enjoy it as soon as possible.
Sometimes the preparation and packing of orders follow the fluctuation of number of orders placed, and often our Team may have to process several orders per time. It will be our priority to ship products in the order we receive them, and in the fastest way possible.
EXPECTED TIMING
Depending on stock availability, and unless otherwise specified (i.e. when a new product can be pre-ordered, but shipping is planned at a later stage), your package will be entrusted to the courier within a week (7 days) from the date order has been placed.
We use Australian Post to deliver all our packages.
TRACKING
When the package is entrusted to the courier, you will receive an email with the tracking of the shipment, so you can monitor the delivery.
NOTES
Shipments are prepared from Monday to Friday, excluding Weekends and Public holidays.
During periods of increased activity, such as holidays, sales or special campaigns, it may take longer to handle the order.
In the case of multi-piece orders with different timelines, we will make one shipment when all items are ready to be shipped.
If you have any questions about your order, please contact us providing the order number, and we will reply to you
Thanks for choosing us
The Omnicreo Team