Returns and Refunds

Overview

The following six conditions define our approach (us = Omnicreo) in regard to Returns and Refunds after the Buyer (you) purchases one of our products. Evidence of one of the following condition must be provided by the Buyer in a form of high quality picture when contacting us for support.

1 – For goods purchased by error from Buyer, or Buyer changes his/her mind
Omnicreo won’t refund the purchased product.

2 – For goods being delivered to you broken or defective as a result of improper handling during shipping
Omnicreo will replace items, after submission of proof from Buyer. Shipping cost won’t be charged to Buyer.

3 – For goods objectively defective after being delivered to you
Policy follows point two (2), in the event Buyer receives goods that are considered defective due to missed quality control check resulting in one or more parts of the set (if goods involves a set) being defective. Omnicreo will reimburse or replace only parts of the set being defective.

4 – For goods damaged during assembling (Buyer assembles the parts in the set)
Omnicreo won’t be responsible for any damage resulting in improper assembling for items requiring assembling (i.e. Omnichest series, including related Plugins/Accessories). The instruction manuals provided in the packaging of the goods received by the Buyer (where present) follow detailed recommendations in terms of method, torque to be used during screw tightening, and extra care for parts requiring attention due to their structural strength.

5 – For customizations to our goods on behalf of the Buyer
Omnicreo won’t be responsible for items, and parts of items, being customized by the Buyer or someone on his/her behalf. Customization criteria include but are not limited to: drilling, cutting, sanding, bending, priming, painting.

6 – For goods damaged by improper use
Omnicreo won’t be responsible for items, and parts of items, being damaged or deteriorated due to the following conditions: exposure to rain, water, chemical substances, UV rays, excessive temperature, superficial scratches, twisting leading to cracking or separation of original plastic/resin/metal.

Refunding process
Once evidence of defective product is received, we will send you an email to notify you that we have received your message. We will also notify you of the approval or rejection of your refund and, in case evidence is insufficient (i.e. blurry image), we will ask you to provide a new picture or, in some cases, we may ask the defective product to be returned to us for inspection. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please do not send your purchase back to us unless specifically instructed.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The credit you will receive won’t include extra fees that are processed during original checkout (i.e. credit card fees).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
Next step is contacting your bank. There is often some processing time before a refund is posted, especially during weekends and public holidays.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

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